SMS Terms & Conditions
SMS Terms & Conditions
1. SMS Consent Communication
The information, including phone numbers, obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.
2. Types of SMS Communications
If you have consented to receive text messages from Boom CX, you may receive messages related to:
• Account notifications
• Customer care
• Polling and voting
3. Message Frequency
Message frequency may vary depending on the type of communication.
4. Potential Fees for SMS Messaging
Standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if a message is sent domestically or internationally.
5. Opt-In Method
You may opt in to receive SMS messages from Boom CX by submitting an online form and voluntarily checking the SMS consent checkbox.
6. Opt-Out Method
You may opt out of receiving SMS messages at any time by replying “STOP” to any SMS message you receive. You may also contact us directly to request removal from our messaging list.
7. Help
If you experience any issues, reply with the keyword “HELP” for assistance.
8. Standard Messaging Disclosures
• Message and data rates may apply.
• Message frequency may vary.
• You can opt out at any time by texting “STOP.”
• For assistance, text “HELP.”
• View our Privacy Policy at https://www.sparqvo.com/privacy-policy.
Our Plans
Ignite
| Basic | Individual | Premium | |
|---|---|---|---|
| IB Call Receptionist Support | x | x | x |
| Messaging Service | x | x | x |
| Off-Peak/Wknd/Hlday Mssg | x | x | x |
| Svc | x | x | |
| Call Back Service | x | x | x |
| Peak Time Support | x | x | x |
| VoIP | x | x | x |
| Conversation Intelligence | x | x | x |
| Web Site Chat | x | ||
| IVR | |||
| I/B O/B Email | |||
| Off-Peak Support | |||
| IB/OB Text Msg Service | |||
| Weekend Support | |||
| OB Call Support | |||
| Holiday Support | |||
| Mail Service | |||
| IB Campaign Support | |||
| OB Campaign Support | |||
| Schedule Coordination | |||
| Social Media Support | |||
| Language Coverage (Voice) | |||
| Translation Service | |||
| Personal Asst | |||
| Users | 1 | 1 | 1-2 |
| Minutes | 0 | 25 | 45 |
| PNs | 1 | 1 | 1-2 |
| Add Phone (Wired or Wireless) | 15 | ||
| Monthly Fee | 29 | 59 | 99 |
| Additional Usage (per minute) | 2.99 | 2.99 | 2.39 |
| Set Up Fee (One Time, per user) | 35 | 35 | 35 |
| Additional Lines (Per Month) | 25 | ||
| Set Up - Additional PN/User (1- Time) | 25 |
Launch
| Elite | Gold | Premium | |
|---|---|---|---|
| IB Call Receptionist Support | x | x | x |
| Messaging Service | x | x | x |
| Off-Peak/Wknd/Hlday Mssg | x | x | x |
| Svc | x | x | |
| Call Back Service | x | x | x |
| Peak Time Support | x | x | x |
| VoIP | x | x | x |
| Conversation Intelligence | x | x | x |
| Web Site Chat | x | x | x |
| IVR | x | x | x |
| I/B O/B Email | x | x | x |
| Off-Peak Support | x | x | x |
| IB/OB Text Msg Service | x | x | |
| Weekend Support | x | ||
| OB Call Support | x | ||
| Holiday Support | x | ||
| Mail Service | |||
| IB Campaign Support | |||
| OB Campaign Support | |||
| Schedule Coordination | |||
| Social Media Support | |||
| Language Coverage (Voice) | |||
| Translation Service | |||
| Personal Asst | |||
| Users | 2-3 | 2-4 | 2-4 |
| Minutes | 95 | 200 | 550 |
| PNs | 2-3 | 2-4 | 2-4 |
| Add Phone (Wired or Wireless) | 10 | ||
| Monthly Fee | 199 | 399 | 799 |
| Additional Usage (per minute) | 2.19 | 1.89 | 1.79 |
| Set Up Fee (One Time, per user) | 25 | 25 | 25 |
| Additional Lines (Per Month) | 20 | 15 | 15 |
| Set Up - Additional PN/User (1- Time) | 15 | 15 | 15 |
Boom
| Business | Enterprise | Corporate | |
|---|---|---|---|
| IB Call Receptionist Support | x | x | x |
| Messaging Service | x | x | x |
| Off-Peak/Wknd/Hlday Mssg | x | x | x |
| Svc | x | x | x |
| Call Back Service | x | x | x |
| Peak Time Support | x | x | x |
| VoIP | x | x | x |
| Conversation Intelligence | x | x | x |
| Web Site Chat | x | x | x |
| IVR | x | x | x |
| I/B O/B Email | x | x | x |
| Off-Peak Support | x | x | x |
| IB/OB Text Msg Service | x | x | x |
| Weekend Support | x | x | x |
| OB Call Support | x | x | x |
| Holiday Support | x | x | x |
| Mail Service | x | x | x |
| IB Campaign Support | x | x | x |
| OB Campaign Support | x | x | |
| Schedule Coordination | x | x | |
| Social Media Support | x | ||
| Language Coverage (Voice) | x | ||
| Translation Service | x | ||
| Personal Asst | x | ||
| Users | 3-6 | 5-9 | 10+ |
| Minutes | 900 | 2000 | 3000 |
| PNs | 3-6 | 5-9 | 10+ |
| Add Phone (Wired or Wireless) | 5 | ||
| Monthly Fee | 1299 | 2599 | 3599 |
| Additional Usage (per minute) | 1.59 | 1.39 | 1.29 |
| Set Up Fee (One Time, per user) | 20 | 20 | 15 |
| Additional Lines (Per Month) | 15 | 12 | 10 |
| Set Up - Additional PN/User (1- Time) | 10 | 10 | 10 |